Privacy policy

Last updated 8 November 2026

SnackCo Pty Ltd (ABN 55 669 620 571), trading as SnackCo., places and services AI smart coolers and vending machines across the Macarthur region and South West Sydney. This policy explains what personal information we collect, why, and how we look after it. In this policy, we, us and our mean SnackCo Pty Ltd.

What we collect

• Enquiries. When you use the form on this website, email or call us, we collect what you give us: your name, phone number, email, business or site name, site type, approximate staff numbers, site address and any message.
• Host sites. When a site hosts one of our machines, we keep the contact and agreement details we need to place, stock and service the machine and to pay any profit share.
• Machine purchases. Card and phone payments are processed by our payment providers. We receive the sale details (item, amount, time and machine), not your full card number.
• Faults and refunds. If you contact us about a fault or refund, we keep what you tell us so we can sort it out.
• AI smart coolers. Our smart coolers use cameras inside the cabinet that view the shelves and products, so the cooler can work out what was taken from it. They are not pointed at the room and we do not use them to identify people.

How we use it

We use personal information to reply to enquiries, assess whether a site suits a machine, arrange site visits, prepare and manage placement agreements, stock and service machines, handle faults and refunds, and meet our legal and tax obligations. If you ask us to, or have agreed to it, we may send you occasional updates about SnackCo., and every message will tell you how to opt out. We do not sell or rent personal information.

Who we share it with

We share personal information only with service providers who help us run the business, such as our website host, email and form providers, payment providers, our machine and software supplier, and our accountant, and only as far as they need it. Some of these providers store data outside Australia, for example in the United States. We may also disclose information where the law requires it.

This website

This website does not use advertising or tracking cookies. To show the page it loads fonts from Google Fonts, the map software from unpkg and the map from OpenFreeMap (built from OpenStreetMap data), which receive the technical details your browser sends, such as your IP address.

Keeping it safe

We keep personal information in secure, password protected business systems, limit access to the people who need it, and delete it, or remove anything that identifies you, when we no longer need it.

Access, correction and questions

You can ask to see or correct the personal information we hold about you, or ask us a question about this policy, by emailing [email protected] or calling 0424 824 500. We will reply within 30 days.

Complaints

If you have a concern about how we have handled your personal information, contact us first and we will try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always on this page.